Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with any original tags or seals intact, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at Orders@Legendsauce.com. Returns must be sent to the following address:

LEGEND COOKHOUSE
13511 ROCKAWAY BLVD
SOUTH OZONE PARK, NY 11420

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at Orders@Legendsauce.com.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong item, contact us right away so we can review the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, special orders, personalized items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As noted above, your item must be in the same condition that you received it, unused, unopened, with any original tags or seals intact, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return. We will also let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Orders@Legendsauce.com.